Privacy Policy
Personal data protection and privacy at Praia Formosa Camping
Data Controller: Paraíso Matizado, Lda.
Address: Rua do Cotovelo, s/n, Mercado Municipal, store no. 9
Postal Code: 9580-522 Vila do Porto, Santa Maria – Azores
Tax ID: 516971336
Tourism License: RRAAT No. 18/2025/RAA
1. Personal Data Collection
In the context of providing our services, we collect the following personal data:
| Data Type | Purpose | Legal Basis |
|---|---|---|
| Full name, contacts and address | Reservation management and communication | Contract performance |
| Identification document | Identification and security | Legal obligation |
| Payment data | Payment processing | Contract performance |
| Preferences and special needs | Service improvement | Legitimate interest |
2. Processing Purposes
Your personal data is processed for the following purposes:
- Reservation management and check-in/check-out
- Payment processing and billing
- Communication about your stay
- Ensuring facility security
- Compliance with legal and tax obligations
- Direct marketing (with your consent)
- Prevention of abusive and fraudulent bookings
3. Protection Against Abusive Bookings
⚠️We reserve the right to:
- Refuse reservations without prior justification
- Cancel reservations suspected of being fraudulent
- Verify guest identity
- Apply blacklist for problematic customers
To ensure service quality and safety for all guests, we monitor:
- Multiple reservations from the same user in a short period
- Frequent cancellations without justification
- Inappropriate behavior in previous stays
- Inconsistent or suspicious data
- Violation of house rules established
4. Reservation Management
🏃♂️ First Come, First Served
Reservations are processed on a first come, first served basis with confirmed payment:
- Minimum 30% deposit for confirmation
- Full payment until check-in
- Preference for reservations with full payment
⏰ Booking Terms
Applicable time conditions:
- High season: minimum stay 2 nights
- Check-in: 3:00 PM | Check-out: 11:00 AM/12:00 PM
- Cancellation: see specific policy
5. Security and Retention
We implement appropriate technical and organizational measures to protect your data:
- Encryption of sensitive data in transit and at rest
- Restricted access only to authorized personnel
- Regular security audits
- Secure backup and data recovery
- Ongoing staff training in data protection
⏳Retention Period:
Data is retained for the period necessary for processing purposes and compliance with legal obligations (maximum 7 years for tax purposes).
6. Your Rights
In accordance with GDPR, you have the following rights:
- Access: View your data
- Rectification: Correct inaccurate data
- Erasure: Request deletion
- Restriction: Limit processing
- Portability: Transfer data
- Object: Oppose processing
- Complaint: With supervisory authority
- Withdraw consent: At any time
7. Cookies and Technologies
Our website uses cookies to:
- Improve browsing experience
- Analyze website traffic
- Personalize content and offers
- Facilitate the booking process
You can manage your cookie preferences in your browser settings.
8. Third-Party Sharing
Your data may be shared with:
- Payment processors: For financial transactions
- Competent authorities: When legally required
- Service partners: Booking systems and marketing (with consent)
- Insurance companies: In case of claims or complaints
🌍International Transfers:
Some of our suppliers may be located outside the EU. We ensure that adequate safeguards exist for the protection of your data.
📞 Privacy Contact Information
Data Protection Officer:
Email: geral.p.campismo@gmail.com
Phone: +351 296 628 829
Address: Rua do Cotovelo, s/n, 9580-522 Vila do Porto
📧 Email 📞 CallThis privacy policy has been in effect since the date indicated and may be updated periodically. Changes will be communicated through our website.
Supervisory Authority: For EU residents - your local Data Protection Authority